Monday, April 25, 2016

Jenis-Jenis Kunci














 Jenis-Jenis Kunci

i)       Master key
Digunakan untuk membuka lebih daripada satu bilik tetamu, digunakan ketika keadaan kecemasan di mana ianya diperlukan untuk pekerja memasuki sesetengah tempat di dalam premis ataupun memasuki mana-mana jua kawasan di dalam hotel.

Master Key terbahagi kepada tiga aras kemasukan (levels of access):
a)     Grand Master Key
Digunakan untuk membuka semua pintu bilik dan kadangkala kesemua pintu bilik simpanan housekeeping.

b)     Section / zone Master KeyUntuk membuka pintu pada satu kawasan tertentu sahaja di dalam hotel.

c)     Floor Master Key
Untuk membuka pintu bilik di mana para pekerja hotel telah ditugaskan untuk mengemas. Biasanya boleh membuka pintu bilik simpanan untuk tingkat tersebut melainkan ianya memerlukan kunci yang khas ataupun yang berlainan.

ii)      Guest Room Key
Merupakan kunci yang diagihkan kepada tetamu, di mana ianya disimpan atau dimiliki oleh kaunter hadapan. Sesetengah hotel baru kini ada menggunakan kunci yang menyerupai bentuk kad (key card) di mana ianya dimasukkan ke dalam ‘slot’ pada pintu utama bilik.


Grooming and personal presentation






A well-groomed personality projects a good image and speaks well of hygiene
and efficiency. As far as possible, personnel involved in housekeeping should
be fresh, well groomed and clean, not half asleep or unkempt in appearance
while reporting on duty

Ø  have their hair neatly cut and tied properly
Ø  have nails neatly trimmed
Ø  dress in simple, clean and well ironed clothes
Ø  avoid rings or other jewellery
Ø  use light makeup, in case of women
Ø  use footwear that is light, without heels and noiseless
Ø  be healthy and not suffer from any skin disease, colds, etc
Ø  avoid bad habits such as nail biting, nose picking, leg shaking, sitting on work
Ø  table, spitting, chewing pan, smoking, etc.
Ø  If these hygienic standards are not maintained, it can spoil the reputation of the
organization.
Ø  Take a bath daily.
Ø  Brush your teeth daily and always wear a smile. Use breath freshener if necessary.
Ø  Teeth should be clean and the breath must be fresh. This can be achieved by cleaning the teeth regularly and visiting the dentist for check-ups on a regular basis.

Ø  Deodorant/aftershave may be used but not so much that it is offensive.

Fungsi Housekeeping di Hotel

3.Functions Of Housekeeping Department
The Housekeeping Department has many functions:

Ø  Providing clean comfortable and safe surrounding is the role of Housekeeping Department.   
It is an extension of basic home keeping expanded into commercial proportions.
Maintaining a “House” is simple but when one considers maintaining a house of several hundred rooms and numerous public areas, the task become gigantic. It   takes a well-organized approach and technical understanding to enable Housekeeping Department to cope with the volume of work.

Ø  Obtaining optimal room sales.
A hotel survives on the sale of rooms, food and beverage and other minor operating services such as the laundry, health club etc.   The sale of rooms constitutes a minimum of 50 per cent of the hotel’s profit.   Once a room is made, it can be sold over and over again.  A good hotel operation ensures optimal room sales to obtain maximum profit.  Of the entire sale obtained by a hotel; 70% - 94% comes from Housekeeping Department

Ø  Fulfilling guests’ preferences.
The room sale is dependent on, apart from several other things, the quality of room décor, room facilities, cleanliness of the room and how safe it is.  The criteria by which each guest decides whether a room is good or bad is strictly personal.  Since their choices are   varied, Housekeeping Department tries to fulfill guests’ preferences as best as they can.

Ø  Creating appealing and desirable room.
To make a room appealing to a guest is the task of housekeeping.  Housekeeping Department has to ensure that the basic human needs of comfort and security are also taken care of. The personal effort that the Housekeeping Department makes for example; giving a guest a desirable room, has a direct connection on the guests experience in a hotel.

Ø  Developing effective cleaning practices.
Upscale hotels can cost from RM 50 million to RM 100 million to build.  Even with the cost of the building’s architecture and the land factored out, a guest room can represent an investment of tens of thousands of ringgits or even RM 150 000 for every luxurious rooms or suites. It is the Executive Housekeeper’s job to protect this investment and maximize the life expectancy of all interior design elements by developing effective cleaning practices and training staff to carry out these practices efficiently.

Ø  Maintaining property’s interior.

Working with maintenance and engineering, the Housekeeping Department ensures that the property’s interiors continue to look and operate like new as long as possible.  Effective housekeeping practices combined with a sound renovation program enable a property to develop and meet guest demands without unnecessary spending.

Introduction to Housekeeping



According to Oxford-Longman Dictionary, housekeeping is the management of household affairs. So, when we are talking about household affairs, it means we are dealing with maintaining a clean and comfortable environment in the premises. A hotel’s largest margin of profit comes from room sales because a hotel room can be sold over and over again.  The room sale depends on many things such as room décor, room facilities, cleanliness of the room, safety and many more. In other words, it is the housekeeping task to ensure the guest needs and preferences to comfort and security are fulfilled.

Every department in the hotel should have its own mission.  Mission is a continuing task or responsibility to be performed by a group of people.

The main mission of Housekeeping Department is to:



·         provide a clean interior to upgrade room sales
·         protect the owner’s investment




It is because a dirty room is one of the reasons guest choose not to return to the same hotel. The importance of housekeeping activities goes beyond providing clean guest room to sell.  Restaurants, meeting rooms and function space will increase the hotel revenue if they are cleaned properly and well maintained by the housekeeping department.


One of the important tasks that Housekeeping department has to perform is to maintain the life expectancy of all interior design in the premise. A nice interior with attractive furniture will enhance the ambience of a hotel and give quality taste.   The executive housekeeper has a huge responsibility to develop effective cleaning practices and to train housekeeping staff to do the cleaning job to meet this mission

Jenis-jenis Hotel





Hotel can be classified based on different categories:

Ø  Location
Ø  Price
Ø  Level of service
Ø  Amenities



(a)    Commercial /business/full service hotel
Commercial or business hotel make up one other larger groups in the hospitality industry. The target clientele are usually business travellers so these hotels tend to be located in downtown areas, business parks and corporate office buildings.


(b)    Resort hotels
Unlike some other lodging properties, the resort hotel s the planned destination of guests, usually vacationers. This is because resort are located in some particularly scenic area such as the seashore or mountains or because they offer spa or health club facilities. Resort often provide special activities for guest-golf, tennis, horseback riding, nature hike and so on.

(c)    Airport hotels
The defining elements is the property’s proximity to the airport. This group includes both full and limited service facilities.

(d)    Motel
Had been catering only to the motoring public which offered convenience access by automobile, lower prices than those charged y hotels, and basic but sufficient services, became a favourite form of accommodation, especially to families travelling long distance by automobile.


(e)    Bed and breakfast inns.
Usually small, privately owned establishment located in suburban and rural locations.

(f)     Time-share condominium
This are apartments, villas, or bungalow, usually built near popular vacation spots that are sold to individual  owners who use them or rent them out to transient guests.


(g)    Cruise ship
Can be described as floating luxury hotels/resort that provide most of the same services and amenities as properties located on land. Having become quite popular in the vacation and convention markets, cruise ship are one of the fastest growing segments of the hospitality industry.