Fungsi Housekeeping di Hotel

3.Functions Of Housekeeping Department

The Housekeeping Department has many functions:

Ø  Providing clean comfortable and safe surrounding is the role of Housekeeping Department.   

It is an extension of basic home keeping expanded into commercial proportions.

Maintaining a “House” is simple but when one considers maintaining a house of several hundred rooms and numerous public areas, the task become gigantic. It   takes a well-organized approach and technical understanding to enable Housekeeping Department to cope with the volume of work.

Ø  Obtaining optimal room sales.

A hotel survives on the sale of rooms, food and beverage and other minor operating services such as the laundry, health club etc.   The sale of rooms constitutes a minimum of 50 per cent of the hotel’s profit.   Once a room is made, it can be sold over and over again.  A good hotel operation ensures optimal room sales to obtain maximum profit.  Of the entire sale obtained by a hotel; 70% - 94% comes from Housekeeping Department

Ø  Fulfilling guests’ preferences.

The room sale is dependent on, apart from several other things, the quality of room décor, room facilities, cleanliness of the room and how safe it is.  The criteria by which each guest decides whether a room is good or bad is strictly personal.  Since their choices are   varied, Housekeeping Department tries to fulfill guests’ preferences as best as they can.

Ø  Creating appealing and desirable room.

To make a room appealing to a guest is the task of housekeeping.  Housekeeping Department has to ensure that the basic human needs of comfort and security are also taken care of. The personal effort that the Housekeeping Department makes for example; giving a guest a desirable room, has a direct connection on the guests experience in a hotel.

Ø  Developing effective cleaning practices.

Upscale hotels can cost from RM 50 million to RM 100 million to build.  Even with the cost of the building’s architecture and the land factored out, a guest room can represent an investment of tens of thousands of ringgits or even RM 150 000 for every luxurious rooms or suites. It is the Executive Housekeeper’s job to protect this investment and maximize the life expectancy of all interior design elements by developing effective cleaning practices and training staff to carry out these practices efficiently.

Ø  Maintaining property’s interior.

Working with maintenance and engineering, the Housekeeping Department ensures that the property’s interiors continue to look and operate like new as long as possible.  Effective housekeeping practices combined with a sound renovation program enable a property to develop and meet guest demands without unnecessary spending.